Delivery and payment terms

Free shipping
Shipping is carriage free within (mainland) Germany. Unfortunately, we cannot deliver to islands.


Payment options

You may pay by advance payment, Paypal, direct debit order or invoice after credit check.

When paying by direct debit order we will debit your account when the goods leave our warehouse.


Shipping methods

We will ship by post or courier service (e.g. DHL Express). For larger volumes or quantities we use a haulier (e.g. DHL Freight). Standard shipping is mainland Germany.



All prices are net prices, VAT to be added



Despite all due diligence, goods may be damaged during transport. In this case, we will refund damaged items free of charge.


Ordering process

We will save the text of the contract and send you the order information and our terms and conditions by email. You can look at the terms and conditions here at any time. Your past orders are available for viewing in our login area.

Please note the following procedure: You must inform Nordpack GmbH immediately on receipt of the goods of any damage during transport.